XNUMX. Pre-sale service
1. The company helps users select models, determine models, and answer related technical questions.
2. After the customer has determined the type and quantity of the reducer, we will estimate the cost of the servo planetary reducer according to the delivery location and taxes required by the customer, and give the customer an accurate quotation.Generally speaking, there is a large demand from customers, and we will have discounts, which are appropriate and cheaper.For the customer's non-standard customized reducer, the price will be slightly higher.
3. Provide users with basic knowledge of the use of the servo planetary reducer, including the use and maintenance of the servo planetary reducer, the assembly of the servo planetary reducer, the use characteristics of different types of products and other technical issues. If the user needs to provide technical services, the company will send The best engineering and technical personnel provide telephone service for customers.
4. The company has set up a service hotline to answer all kinds of questions and problems related to servo planetary reducers.
XNUMX. In-sale service
1. For all newly developed users of the company, the company shall prepare user service files and product files for the record.
2. For new user units developed, the marketing department will contact the customer within one week after the arrival of the goods to inquire about the acceptance of the goods, including whether the product quality can meet the customer's needs, transportation methods, packaging conditions and other customer requirements.
3. For newly developed new products, it is required to introduce the use requirements of the new product to the user after the arrival of the goods, and to assist the user in the correct installation, and to introduce the use method and technical requirements by telephone.
4. Key users should send personnel to call back to the service once or twice a year to solicit opinions and solve corresponding problems raised by users.
Three, after-sales service
1. When the user has a small batch of quality problems when using Shangkun transmission products, he will respond to customer complaints within 24 hours. If necessary, the service staff will come to solve the problem.
2. The analysis of Shangkun's products is due to the inherent quality problems of the manufacturers, and the three guarantees are implemented within the warranty period.